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Disaster Strikes. Should You Call Your Insurance or Restoration Company First?

When disaster strikes, it’s easy for panic to set in. You’re going to have lots of questions. Who do I call? What do I do? And, who do I call first: my insurance company or a restoration professional? Let us help walk you through this tumultuous time.

Note: If you are in need of a restoration company near Loveland, CO ASAP due to fire, water, or mold damage, give 970 Services a call at (970) 888-0970!

Step One: Put Safety First

First and foremost, you’ll want to make sure everyone in your household is safe and sound. Before you call anyone, respond to any emergency situations—especially during a home fire or flood. If the home isn’t safe—such as in case of a fire—get your family to a safe location before making any calls.

Step Two: Breathe

Breathe. Panic is common in disaster situations, but remind yourself that everything is going to be just fine. You have home insurance for a reason—and when you choose the right restoration company in Northern Colorado, you know your home is going to be in good hands.

Step Three: Assess the Damage

Once the disaster has ceased (i.e. the fire department has put out the fire or you’ve shut off your main water valve), it’s time to assess the damage. During this process, don’t touch anything or clean up the scene. You may feel inclined to pick up belongings and go, but leave them be. Disturbing the scene can lead to problems with an insurer—and sometimes it can lead to a claim being denied!

During the assessment stage, you’ll also want to document everything for insurance purposes. Insurance companies and restoration professionals will document and photograph the scene when they arrive too, but it’s never a bad idea to have your own documentation.

Step Four: Contact a Restoration Company

Many homeowners will call their insurance companies ASAP. We’d recommend waiting and calling a restoration company first. Why? Because you’ll have the chance to seek out a restoration company on your own terms and get both sides before choosing what to do next. Here are a few reasons we’re a little biased:

Step Five: Report to Your Insurer

Finally, you will want to report your disaster to your insurance company. And, you shouldn’t wait too long. Typically, insurance companies will want to assess any damage ASAP. However, the claims process can take weeks to complete.

Choosing a trusted, local home restoration company in Northern Colorado can help you with the claims process—especially if they’re willing to go the distance for you and your home.

970 Services: Northern Colorado’s #1 Trusted Restoration Company

At 970 Services, we understand disaster. Our team is always professional, attentive, and willing to go the distance for any and all of our clients in Northern Colorado.

If you are ever faced with a disaster, like a fire or flood, remember to call a local, trusted home restoration company (like us!) first. Need assistance ASAP? Give us a call now at (970) 888-0970 or contact us online for a free estimate.

Located in Loveland, CO, we also offer home restoration service in the following areas: Fort Collins, Loveland, Ault, Greeley, Denver, Windsor, Boulder, Longmont, and throughout Northern Colorado.


970 Services in Loveland
102 S. Saint Louis Ave., Loveland, CO 80537
(970) 888-0970GAF Master Elite Residential Roofing ContractorAccredited Business badge with BBB
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  • WOW is the best word to describe our experience with this company and it’s employee’s! Talk about having integrity in what you do!!😃 The professionalism, attention to detail, craftsmanship and personable interactions blew my husband and me away. We have had plenty of not so good experiences and this company has restored our faith to trust a precessional to not only do their job well but to go above and beyond expectations. I’ve referred them to my family and friends and would refer them to any stranger. Thank you guys for taking such good care of our home! C. Rhamy

    thumb Chris Rhamy
    June 9, 2022
  • Zach Stephens at 970 is the most professional and knowledgeable rep in the business. I highly recommend you contact him for Roofing & Gutters Also Paul and Cody are equally impressive. Great job fellas! Sincerely, Rocky Romano

    thumb Rocky Romano
    June 9, 2022
  • Yes I enjoy doing business with 970 services, they were fast polite and professional they went above and beyond , I would recommend these people to anyone call down there talk to Zach👍 Best company ever !!!

    thumb Jim Sheaffer
    May 20, 2022
  • Excellent quality and unmatched service! Our project manager, Zach, went far above and beyond expectations and the crew did amazing work. Highly recommend!

    thumb Steven Gale - CDHS
    May 18, 2022
  • Zach and his whole crew, to include all the office staff were Very pleasant to work with and they were all very kind, patient and professional.

    thumb Kay Durante
    April 21, 2022

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